+49 (0)711 228610
Kennziffer: 14836

Service Manager / Spare Parts Manager (m/w/d)

  • Maschinen- und Anlagenbau
  • > 800 Mitarbeitende
  • Andere Länder
  • karriere@drmaier-partner.de
JETZT BEWERBEN

Key Role in International Mechanical Engineering | After-Sales & Spare Parts Management

Our client is a technologically leading, internationally oriented family-owned company in the machinery and plant engineering sector. With high-quality, customized solutions, a high degree of vertical integration, and a strong focus on service, the company is among the established partners of discerning industrial customers. Quality, innovation, and long-term customer loyalty characterize the company’s successful growth. As part of our ongoing professionalization and expansion of the after-sales division, we are seeking a dynamic individual for our location in South India to lead service, spare parts management, and customer support.

The task

  • Responsibility for the strategic and operational development of the international after-sales and spare parts business 
  • Ensuring high service quality through efficient processes in troubleshooting, maintenance, repair, fault resolution, and warranty service 
  • Managing service calls, including technical customer support and on-site assistance for complex malfunctions 
  • Expanding the spare parts business through service contracts, maintenance agreements, and training programs 
  • Establishing a shared service center in close collaboration with global service and engineering teams in Germany 
  • Ensuring optimal spare parts availability through efficient inventory, procurement, and warehouse management 
  • Analyzing and optimizing service KPIs (including SLA compliance, first-time fix rate, response times, downtime, and cost and budget metrics) 
  • Leading, developing, and training the service organization, including conducting training sessions for internal teams and customers 
  • Building and maintaining long-term customer relationships and serving as the central point of contact for service and spare parts issues 
  • Regular reporting on service and spare parts metrics, including trends in revenue, costs, and consumption
  • Ensuring quality and safety standards in collaboration with international technical partners




Your profile

  • A successfully completed technical degree or comparable qualification, ideally in mechanical engineering, mechatronics, industrial engineering, or supply chain management
  • Several years of professional experience in after-sales, service, technical customer support, spare parts management, or maintenance at a manufacturing company
  • In-depth knowledge of inventory management, spare parts processes, and the use of relevant inventory and ERP systems
  • Experience leading technical service units as well as in professional customer and complaint management
  • Strong customer focus, problem-solving skills, entrepreneurial mindset, and high implementation capability
  • A strong communicator with a structured approach, leadership qualities, a hands-on mentality, negotiation skills, and the confidence to operate in an international environment
  • Very good English skills and a willingness to travel


Your perspective

  • Key role in expanding the after-sales and spare parts division 
  • Dynamic, international environment with a high level  of technical expertise
  • Opportunities to take the initiative in a stable, long-term-oriented family-owned company


The offer

Please send us your application documents, including reference number 14836, your salary expectations, and availability via our contact form or by email to: karriere@drmaier-partner.de
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